Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and [HOLISTICCARE A MEDICAL CORPORATION] (“HolisticCare,” “we,” “us,” or “our”) governing your access to and use of the HolisticCare platform, including the web application, iOS application, Android application, and all related services, content, and features (collectively, the “Platform”).

By creating an account, downloading the mobile application, or otherwise accessing or using the Platform, you represent that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them. If you do not agree, do not access or use the Platform.

If you are accessing the Platform through an employer or organizational license, these Terms apply to your individual use. Your employer’s or organization’s obligations are governed by the Organization Agreement and the Organization Administrator Terms & Conditions.

2. Description of the Platform

HolisticCare is an AI-driven wellness and wellbeing platform designed to support individual wellness journeys, employee wellness programs, and healthcare practice patient engagement. The Platform includes:

  • AI Wellness and Wellbeing Coach: a conversational AI tool providing personalized wellness guidance and support;
  • AI-powered insights: predictive wellness trend analysis and personalized recommendations;
  • Telemedicine: video and audio consultation with automated voice-to-text capture, AI generated patient and clinical summaries of consultation observations;
  • Smart visit preparation: AI-generated questions and summaries to prepare for healthcare appointments;
  • Community features: forums, group challenges, and social wellness networks;
  • Gamification: wellness challenges, achievements, and rewards programs;
  • Content library: evidence-based wellness resources, videos, and educational materials.

3. IMPORTANT HEALTH DISCLAIMER

THE PLATFORM IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

Content, recommendations, and outputs generated by the Platform — including AI Wellness and Wellbeing Coach responses, predictive insights, and wellness guidance — are for informational and general wellness purposes only. They are not a substitute for professional medical advice, diagnosis, treatment, or the judgment of a qualified healthcare provider.

Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or received on the Platform. If you are experiencing a medical emergency, call 911 or your local emergency services immediately.

HolisticCare does not guarantee the accuracy, completeness, or appropriateness of any content or recommendation for your specific health situation.

4. Account Registration and Security

To access most Platform features, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information;
  • Maintain the security of your account credentials and not share them with any other person;
  • Notify us immediately at [SECURITY EMAIL] if you suspect unauthorized access to your account;
  • Accept responsibility for all activities that occur under your account;
  • Not create more than one personal account unless authorized by HolisticCare.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being misused.

5. Permitted Use and Restrictions

5.1 Permitted Use

You may use the Platform solely for your personal wellness and wellbeing management and for the purposes described in these Terms.

5.2 Prohibited Conduct

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable law or regulation;
  • Attempt to access, probe, or test the vulnerability of the Platform’s systems or security;
  • Upload or transmit malware, viruses, or any other malicious code;
  • Impersonate another person or misrepresent your identity or affiliation;
  • Scrape, harvest, or systematically extract data from the Platform without authorization;
  • Use the Platform to harass, threaten, or harm other users;
  • Post or transmit content that is false, misleading, defamatory, obscene, or that infringes any third-party rights;
  • Attempt to reverse engineer, decompile, or disassemble any part of the Platform;
  • Use the Platform to send unsolicited communications (spam);
  • Interfere with or disrupt the integrity or performance of the Platform.

6. Health Information and AI Features

By using the Platform’s wellness and wellbeing tracking and AI features, you acknowledge and agree that:

  • You voluntarily choose to share health and wellness information with the Platform;
  • AI-generated outputs, including wellness and wellbeing coach responses and predictive insights, are based on the data you provide and general wellness knowledge, and may not reflect your complete health picture;
  • Voice notes you record may be transcribed, stored, and used to power AI features within the Platform;
  • You are solely responsible for decisions you make based on Platform content or recommendations;
  • The Platform does not replace monitoring by a qualified healthcare professional.

7. User Content

The Platform may allow you to submit, post, or share content including text, notes, images, and forum posts (“User Content”). By submitting User Content, you:

  • Grant HolisticCare a non-exclusive, worldwide, royalty-free license to use, store, display, and process your User Content solely to provide the Platform services to you;
  • Represent that you have all necessary rights to share the User Content and that it does not violate any third-party rights or applicable law;
  • Acknowledge that User Content shared in community forums or groups may be visible to other users.

HolisticCare reserves the right to remove User Content that violates these Terms or that we determine, in our sole discretion, to be harmful, misleading, or otherwise inappropriate.

8. Intellectual Property

The Platform and all content, features, and functionality (including but not limited to software, text, images, graphics, AI models, and compilations) are owned by HolisticCare or its licensors and are protected by copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal purposes in accordance with these Terms. No other rights are granted. You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Platform without our prior written consent.

9. Fees, Subscriptions, and Payment

Certain Platform features or access tiers may require a paid subscription. By subscribing, you agree to:

  • Pay all applicable fees in accordance with the pricing displayed at the time of purchase;
  • Authorize us (through our payment processor, Stripe) to charge your designated payment method for recurring subscription fees;
  • Provide accurate and current billing information.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. Cancellation instructions are available in your account settings.

Refund policy: [TO BE CONFIRMED BY LEGAL/BUSINESS TEAM — include specific refund terms, e.g., pro-rata refunds for annual plans, 14-day satisfaction guarantee, etc.]

If you access the Platform through an employer or organization license, your employer is responsible for the applicable subscription fees; individual payment terms may not apply.

10. Third-Party Services and Integrations

The Platform may offer integrations with third-party health platforms, wearable devices, and services (e.g., Apple Health, Google Fit). Your use of these integrations is subject to the third party’s own terms of service and privacy policies. HolisticCare is not responsible for the content, accuracy, or privacy practices of third-party services.

11. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. HolisticCare DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR THAT ANY DEFECTS WILL BE CORRECTED.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HOLISTICCARE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL HOLISTICCARE’S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO HOLISTICCARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify, defend, and hold harmless HolisticCare and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) your User Content.

14. Termination

You may terminate your account at any time by contacting us at [SUPPORT EMAIL] or through the account settings in the Platform.

HolisticCare may suspend or terminate your access to the Platform at any time, with or without notice, for any reason including violation of these Terms, non-payment of fees, or at our sole discretion. Upon termination, your license to use the Platform ends, and we may delete your account data in accordance with our data retention policy (subject to legal obligations).

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [STATE], without regard to its conflict-of-law provisions.

Informal resolution: before filing any formal legal claim, you agree to contact us at [LEGAL EMAIL] and attempt to resolve the dispute informally for at least 30 days.

Arbitration: [TO BE CONFIRMED BY LEGAL TEAM — if binding arbitration is elected, include JAMS/AAA arbitration clause, class action waiver, and opt-out rights in accordance with applicable law.]

16. Miscellaneous

Entire agreement: these Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and HolisticCare regarding the Platform.

Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

Assignment: you may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Updates to Terms: we may modify these Terms from time to time. Material changes will be communicated by email or in-app notification at least [30] days before taking effect. Continued use of the Platform after the effective date constitutes acceptance.

17. Contact Us

  • General: [SUPPORT EMAIL]
  • Legal: [LEGAL EMAIL]
  • Privacy: [PRIVACY EMAIL]
  • Mailing address: HOLISTICCARE A MEDICAL CORPORATION, [ADDRESS]

Last Updated : 17-Sep-2026

1. Acceptance of Terms

These Organization Administrator Terms & Conditions (“Terms”) are a binding agreement between [HOLISTICCARE A MEDICAL CORPORATION] (“HolisticCare,” “we,” “us,” or “our”) and you, as an authorized Organization Administrator (“Org Admin,” “you,” or “your”) acting on behalf of your employer, healthcare practice, health plan, or other entity that has entered into a Platform license agreement with HolisticCare (the “Organization Agreement”).

By accepting these Terms (whether by clicking “I accept,” executing a separate agreement, or accessing the admin console), you represent that: (a) you are authorized to bind your Organization to these Terms; (b) you are at least 18 years of age; and (c) you have read and understood these Terms and the Organization Agreement.

If you do not have authority to bind your Organization or do not agree to these Terms, do not access the admin console.

2. Role and Authority of Org Admin

As Org Admin, you are granted elevated access to the HolisticCare administrative console (“Admin Console”) for your Organization’s tenant. Your role includes one or more of the following responsibilities, as configured by HolisticCare or a Super Admin:

  • User management: creating, modifying, deactivating, and importing end-user accounts within your Organization’s tenant;
  • Content management: creating, publishing, and moderating organization-specific news, communications, surveys, and wellness content (subject to HolisticCare’s content approval workflow);
  • Program management: configuring and managing wellness programs, challenges, contests, and rewards for your Organization;
  • Analytics access: viewing participation, engagement, and wellness outcome reports for your Organization’s users;
  • Configuration: setting organizational preferences, access controls, and integration settings within permitted parameters.
  • Subscription: manage subscriptions on behalf of employees/patients.

Your access is strictly limited to your Organization’s tenant. You acknowledge that the Platform is multi-tenant and that you have no right to access data belonging to other organizations.

3. Obligations and Responsibilities

3.1 Authorized Use

You agree to use the Admin Console solely for legitimate, authorized organizational wellness management purposes and in accordance with:

  • These Terms;
  • The Organization Agreement between HolisticCare and your Organization;
  • The Business Associate Agreement (BAA), where applicable;
  • All applicable federal and state laws, including HIPAA, ADA, GINA, ERISA, CCPA/CPRA, and any other applicable health information privacy laws;
  • HolisticCare’s Acceptable Use Policy (as may be updated from time to time).

3.2 User Data Responsibilities

You are responsible for ensuring that:

  • End users within your Organization are informed of the Platform’s data collection and use practices (e.g., by distributing the End User Privacy Policy);
  • Any required individual consents for health data collection or wellness program participation are obtained prior to enrolling users;
  • User data accessed through the Admin Console is used only for authorized wellness and wellbeing management purposes;
  • Individually identifiable health information is not exported, shared, or used beyond the scope permitted by the BAA and applicable law;
  • Accounts of departing employees or members are promptly deactivated.

3.3 Credential Security

You are responsible for maintaining the confidentiality of your Admin Console credentials. Multi-factor authentication is required and must not be disabled. You agree to:

  • Not share your credentials with any other person;
  • Immediately notify HolisticCare at [SECURITY EMAIL] of any suspected unauthorized access to your account or the Admin Console;
  • Accept responsibility for all actions taken under your Org Admin account.

3.4 Content Standards

All content you create or publish through the Admin Console (including communications, surveys, and wellness program materials) must:

  • Be accurate, truthful, and not misleading;
  • Not constitute medical advice, diagnosis, or treatment recommendations;
  • Comply with all applicable laws, including employment law restrictions on health-related inquiries;
  • Not discriminate against any individual on the basis of protected characteristics;
  • Not violate any third-party intellectual property rights.

HolisticCare reserves the right to review, withhold approval of, or remove any content that violates these standards.

4. HIPAA Compliance and BAA

Where your Organization is a Covered Entity or Business Associate under HIPAA, a BAA must be executed between HolisticCare and your Organization before PHI is accessible through the Admin Console. You agree to:

  • Ensure the BAA is in place before enabling any features that involve access to PHI;
  • Use PHI only in accordance with the BAA and applicable HIPAA regulations;
  • Promptly report any known or suspected HIPAA breach to HolisticCare at [COMPLIANCE EMAIL] and to your Organization’s Privacy Officer;
  • Ensure that your Organization’s use of the Platform complies with the Minimum Necessary standard under HIPAA.

5. Acceptable Use Restrictions

You agree not to use the Admin Console to:

  • Access, export, or use end-user data beyond the scope authorized by the Organization Agreement, BAA, and applicable law;
  • Conduct surveillance of individual employees’ health conditions beyond what is necessary and permitted for wellness and wellbeing program administration;
  • Make employment decisions (including hiring, termination, or promotion) based on individually identifiable health information accessed through the Platform;
  • Share Admin Console credentials or access with unauthorized individuals;
  • Attempt to access other tenants’ data;
  • Circumvent or disable any security, access control, or audit-logging feature;
  • Use the Admin Console to send unauthorized or deceptive communications to end users;
  • Introduce malware or attempt to exploit Platform vulnerabilities.

6. Intellectual Property

HolisticCare retains all intellectual property rights in the Platform, the Admin Console, all underlying software, AI models, and Platform content. Your Organization is granted a limited, non-exclusive, non-transferable, revocable right to access and use the Admin Console during the term of the Organization Agreement.

Content created by your Organization through the Admin Console (e.g., organizational communications, surveys, and program materials) remains the property of your Organization. By submitting such content to the Platform, you grant HolisticCare a non-exclusive license to host, store, and process that content for the purpose of providing the Platform services to your Organization.

7. Confidentiality

You acknowledge that in your role as Org Admin you may have access to confidential information of HolisticCare (including Platform architecture, pricing, and roadmap information) and of end users. You agree to:

  • Keep all HolisticCare confidential information strictly confidential and not disclose it to any third party without HolisticCare’s prior written consent;
  • Use HolisticCare confidential information only for the purposes of administering the Platform for your Organization;
  • Apply the same degree of care to HolisticCare’s confidential information as you apply to your own confidential information, and in any event no less than reasonable care.

8. Fees and Payment

Fees for your Organization’s Platform license, including any per-user or tiered pricing, are governed by the Organization Agreement. You are not personally liable for fees unless you have entered into a personal guarantee. All fees are non-refundable except as expressly stated in the Organization Agreement.

9. Suspension and Termination of Admin Access

HolisticCare may suspend or revoke your Org Admin access at any time with or without notice if:

  • You violate these Terms;
  • Your Organization’s license agreement is terminated or expires;
  • HolisticCare reasonably suspects misuse, unauthorized access, or a security incident;
  • Your Organization instructs HolisticCare to revoke your access.

Your Organization may also revoke your Admin access at any time through the Organization Agreement or by contacting HolisticCare. Termination of your Org Admin role does not affect the Organization’s license or end users’ access to the Platform.

10. Disclaimer of Warranties

THE ADMIN CONSOLE AND PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” HOLISTICCARE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR UNINTERRUPTED AVAILABILITY. HOLISTICCARE DOES NOT WARRANT THAT THE PLATFORM WILL MEET YOUR ORGANIZATION’S SPECIFIC REQUIREMENTS OR THAT REPORTS AND ANALYTICS WILL BE ERROR-FREE.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, HOLISTICCARE’S LIABILITY TO YOU IN YOUR CAPACITY AS ORG ADMIN SHALL BE LIMITED TO DIRECT DAMAGES NOT TO EXCEED THE FEES PAID BY YOUR ORGANIZATION TO HOLISTICCARE IN THE THREE (3) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL HOLISTICCARE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING IN THESE TERMS LIMITS EITHER PARTY’S LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY.

12. Indemnification

You agree to indemnify, defend, and hold harmless HolisticCare and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Admin Console in violation of these Terms; (b) your Organization’s use of end-user data in violation of applicable law or the BAA; (c) any content your Organization publishes through the Platform that infringes third-party rights; or (d) your breach of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of [STATE] without regard to its conflict-of-law principles. Disputes arising under these Terms shall be resolved in accordance with the dispute resolution provisions of the Organization Agreement. In the absence of such provisions, disputes shall be subject to the exclusive jurisdiction of the state and federal courts located in [COUNTY/STATE].

14. Miscellaneous

Relationship of parties: these Terms do not create an employment, partnership, joint venture, or agency relationship between you personally and HolisticCare.

Entire agreement: these Terms, together with the Organization Agreement, BAA, and Organization Administrator Privacy Policy, constitute the entire agreement between you and HolisticCare with respect to your role as Org Admin.

Severability: if any provision of these Terms is found unenforceable, the remaining provisions continue in effect.

Amendments: HolisticCare may update these Terms from time to time. Material updates will be communicated with at least [30] days’ notice. Continued use of the Admin Console after the effective date constitutes acceptance.

No waiver: failure by HolisticCare to enforce any provision of these Terms shall not constitute a waiver.

15. Contact Us

  • Compliance/HIPAA: [COMPLIANCE EMAIL]
  • Security incidents: [SECURITY EMAIL]
  • Legal: [LEGAL EMAIL]
  • Support: [SUPPORT EMAIL]
  • Mailing address: HOLISTICCARE A MEDICAL CORPORATION, [ADDRESS]

Last Updated : 17-Sep-2026

Last Updated : 16-Dec-2025

Welcome to HolisticCare (“Company”, “we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile applications, and digital services (collectively, the “Services”).

By accessing or using HolisticCare, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Services.

1. About HolisticCare

HolisticCare is a digital health and wellness platform that offers self-guided sessions, lifestyle practices, educational content, and engagement tools designed to support overall well-being. The platform may also include wellness programs for organizations and healthcare-related digital services.

HolisticCare does not provide medical diagnosis, emergency care, or substitute professional healthcare services.

2. Eligibility

You may use the Services if you are at least 18 years of age and capable of entering into a legally binding agreement. By using the Services, you confirm that the information you provide is accurate and complete. If you access the Services on behalf of an organization, you represent that you are authorized to do so.

3. User Accounts and Authentication

HolisticCare uses secure, password-less authentication methods, including email-based One-Time Passwords (OTP) and session-based tokens. You are responsible for maintaining the security of your devices and for any activity that occurs under your account.

We reserve the right to suspend, restrict, or terminate accounts that violate these Terms or pose security or compliance risks.

4. Acceptable Use

You agree to use the Services lawfully and responsibly. You may not misuse the platform, attempt unauthorized access, introduce malware, reverse engineer the software, or engage in behavior that harms other users or the platform.

Any misuse may result in suspension or termination of access.

5. Wellness Information Disclaimer

All content provided through HolisticCare is for informational and self-improvement purposes only. It is not intended to be medical advice, diagnosis, therapy, or treatment, and should not replace consultation with qualified healthcare professionals.

If you experience a medical emergency, please contact local emergency services immediately.

6. Intellectual Property

All content, branding, designs, software, and materials available on HolisticCare are owned by or licensed to the Company and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or exploit any part of the Services without prior written permission.

7. Payments and Subscriptions (If Applicable)

If paid features or subscriptions are introduced, pricing and terms will be clearly disclosed at the time of purchase. Payments will be processed through secure third-party payment providers, and applicable refund policies will be communicated accordingly.

8. Third-Party Services

The Services may integrate with or rely on third-party platforms and infrastructure, including cloud hosting providers, app stores, and analytics services. These third parties operate under their own terms and privacy policies.

9. Mobile App Distribution

If you download the HolisticCare mobile application through the Apple App Store or Google Play Store, you agree to comply with their respective terms and policies. Certain device permissions may be required for the app to function properly.

10. Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms, misuse the platform, or if required by law or regulatory obligations. You may request account deletion by contacting support.

11. Limitation of Liability

To the fullest extent permitted by law, HolisticCare shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services, including reliance on wellness content, service interruptions, or technical issues.

Your use of the platform is at your own risk.

12. Governing Law 

These Terms are governed by and construed in accordance with the laws of India, unless otherwise required by applicable local regulations.

13. Changes to These Terms 

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

14. Contact Us

For questions regarding these Terms, please contact:

HolisticCare
Email: contact@holisticcarecorp.com