Last Updated : 16-Dec-2025

 

HolisticCare4U (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access or use our website and mobile applications (collectively, the “Services”).

By using HolisticCare4U, you agree to the practices described in this Privacy Policy.

1. Information We Collect 

We collect information that helps us provide secure access, personalized wellness experiences, and a reliable platform.

Information You Provide : When you create an account or interact with our Services, you may provide personal information such as your email address for account creation and OTP-based login, optional profile details, and any feedback, survey responses, or support requests you submit.

Information Collected Automatically : To maintain security and improve platform performance, we automatically collect certain technical information. This may include your device type, operating system, browser type, IP address for security validation, and usage data for analytics and service improvement.

Authentication and Security Information : To secure your account and prevent unauthorized access, we process authentication-related data such as OTP verification attempts, encrypted token information, session expiration timestamps, and device or session activity logs. These security mechanisms are implemented using enterprise-grade cloud infrastructure and modern authentication standards.

Wellness Interaction Data : We may collect non-medical interaction data, such as content you view, self-guided sessions you explore, and wellness preferences you choose to save. This information is used solely to improve personalization and engagement and is not treated as medical records.

2. How We Use Your Information

We use your information to operate and improve HolisticCare4U, including to create and manage user accounts, authenticate access securely, personalize wellness content, improve platform performance, communicate important updates, detect fraudulent or suspicious activity, and comply with legal and regulatory obligations.

3. How We Protect Your Information

We use strong technical and organizational safeguards to protect your data. These include encrypted communication, secure authentication tokens, role-based access controls, audit logging, and enterprise-grade cloud security. Our infrastructure is hosted on Microsoft Azure and follows industry best practices for data protection and resilience.

4. Data Sharing

We do not sell your personal information. We may share limited data with trusted third-party service providers only when necessary to deliver our Services, such as for authentication, infrastructure hosting, communication delivery, analytics, or legal compliance. These providers are required to protect your information and use it only for authorized purposes.

5. Cookies and Tracking Technologies

HolisticCare4U uses essential cookies required for secure login and platform functionality, as well as limited analytics cookies to understand usage patterns. You may disable cookies through your browser settings, but doing so may affect certain features of the Services.

6. Data Retention

We retain your information only for as long as necessary to operate the platform, meet security and compliance requirements, and fulfill legal obligations. Authentication logs and session data are retained in accordance with security best practices and automatically cleaned up where applicable.

7. Your Rights

Depending on your location and applicable laws, you may have the right to request access to your personal information, correct inaccuracies, request deletion of your account, restrict certain processing activities, or request a copy of your data. You may submit such requests by contacting us using the details below.

8. Children’s Privacy 

HolisticCare4U is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Users

Your information may be processed and stored in India and other countries where our cloud service providers operate. We take appropriate measures to ensure data protection across jurisdictions.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

HolisticCare4U
Email: contact@holisticcare4u.com